Exchanges and Returns

Return period
The customer has 14 days after receiving the order to communicate their intention to return the item, in accordance with the applicable distance selling regulations.

Condition of items
Products must be returned unused, complete and, where applicable, in their original packaging and with all accessories and tags.

How to request a return
Before sending any item, please contact Kids R via info@kidsr.pt, stating your order number and the items you wish to return.

After receiving instructions, the item should be sent to the address provided by Kids R.

Return costs
Except in cases of defective products or errors attributable to Kids R, the costs associated with returns are the responsibility of the customer.

Personalised or custom-made items
Returns of personalised, custom-made or specially manufactured products according to customer specifications are not accepted, in legally provided cases.

This is especially relevant for custom-made murals and wallpapers, personalised items, and certain made-to-order products.

Refund
After we receive and verify the returned item, the refund will be processed via the original payment method, in accordance with the applicable conditions.

Damaged or incorrect items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible via info@kidsr.pt, sending photos of the item and packaging and stating your order number.

Need help?
info@kidsr.pt